Last Updated: [Insert Date]
At Arogya Niketan Private Limited, we strive to provide high-quality puja items and reliable services. Our Refund Policy has been created to ensure a fair and transparent experience for all customers.
You may request a refund only under the following conditions:
If the product arrives damaged, broken, or leaked.
If you receive an item different from what you ordered.
If one or more items are missing from your package.
➡ Mandatory Requirement:
To process any refund request, you must provide a clear unboxing video from the moment the package is opened.
Refunds cannot be issued for the following:
Used or opened puja items
Incense sticks, dhoop cones, essential oils once opened
Items damaged due to customer mishandling
Customized or special-order products
Orders marked “Delivered” but claimed without evidence
If your refund request is approved:
The product must be returned in unused and original condition.
Once we receive and verify the returned item, your refund will be processed.
Refund will be issued to the original payment method or store wallet.
Refund Time:
5–7 working days (bank processing may vary).
You can cancel your order only before it is packed or shipped.
After dispatch, cancellation is not possible.
Approved cancellations will be refunded within 3–5 working days.
Instead of a refund, you may choose replacement, subject to product availability.
Replacement is provided only for:
Defective items
Wrong items
Damaged products
Your refund request may be rejected if:
Unboxing video is not provided
Product is used or tampered
Customer fails to return the item
Request is raised after 48 hours of delivery
Mismatch between returned item and original order
For any refund-related queries, contact us:
Arogya Niketan Private Limited
Email: [email protected]
Phone: +919800000052
Address: Noida sector 62
